Shipping Policy

Main Info:

  • Order cut-off time: 03:00 PM MST
  • Processing time: 1-3 business days
  • Delivery time: 4-6 business days
  • Shipping cost: Free of charge
  • Shipping location: We currently ship to all US states, including Alaska and Hawaii.

Shipping Details

If you place your order before 03:00 PM MST, we will begin processing it the same business day. Order processing time is 1-3 business days and delivery time is 4-6 business days. Shipping is free within the US.

Order Confirmation

The moment you place your order you will receive an email with a summary and your order number. We recommend that you keep this number carefully. At this point we know about your order and are starting to work on it. 

Track Your Order

The moment we ship your package you will receive a tracking number via email. You can track your shipment here.

Shipping Cost

We offer free shipping on every order within all US states, including Alaska and Hawaii.

Order Delays

We do our best to process all orders as soon as possible, but it is possible that an order may be delayed for reasons beyond our control (e.g. weather, holidays, carrier delays, etc.). If your order is delayed, please kindly wait 3 more business days before contacting our customer service.

Damaged or Incorrect Orders

If your package arrives damaged or contains incorrect items, please let us know at support@plushliving.shop. Please include your order number, a photo of the product and a description of the problem and we will try to resolve it.

Order Cancellation

You can cancel your order if it has not yet been shipped or processed. After that, you cannot cancel your order. However, you can always return it after you receive it. For more information, read our Refund Policy here.

Company Information

Plush Living is operated by Alejo LLC, a company based in the United States.

EIN: 99-3413887

D-U-N-S number: 132584015

Address:
30 N Gould St Suite R
Sheridan, WY 82801

Customer Service Contact

Phone: +1 9175636537

Email: support@plushliving.shop

Business Hours:
Monday - Friday: 09:00 AM - 05:00 PM MST