FAQ

Can I return an item?

You can return the goods within 30 days of receipt of the parcel for any reason. It is not possible to return the goods after this time. 

What should I do if my order arrives damaged?

If your package arrives damaged, please let us know at support@plushliving.shop. Please include your order number, a photo of the product and a description of the problem and we will try to resolve it.

Do you offer free shipping?

Absolutely! We offer free shipping on every order within all US states, including Alaska and Hawaii! Read more in our Shipping Policy.

Can I cancel my order after placing it?

You can cancel your order if it has not yet been shipped or processed. After that, you cannot cancel your order. However, you can always return it after you receive it. For more information, read our Refund Policy.

What if I received the wrong item?

Mistakes can happen, but we’re here to make it right! If you receive the wrong item, please contact us immediately. We’ll assist you in arranging a return and ensure you get the correct products to enhance your relaxation experience.

How can I contact customer support?

Need assistance? We’re just an email or phone call away! 

Company Information

Plush Living is operated by Alejo LLC, a company based in the United States.

EIN: 99-3413887

D-U-N-S number: 132584015

Address:
30 N Gould St, Suite R
Sheridan, WY 82801

Customer Service Contact

Phone: +19176721899

Email: support@plushliving.shop

Business Hours:
Monday - Friday: 09:00 AM - 05:00 PM MST