Refund Policy

By placing an order with PlushLiving, you accept the terms outlined below. These policies exist to ensure transparency and fairness for every customer who shops with us.

30-Day Return Window

You have 30 days (Monday to Sunday) from the date of delivery to initiate a return. After this period, we are unable to process return requests.

To be eligible for a return:

• The item must be unused and in its original condition.
  
  
• If applicable, the manufacturer’s seal must remain unopened.
  
  
• Items must be returned in their original packaging and undamaged.
  
  

How to Return an Item

To start a return, please email us at contact@plushliving.co. Our support team will provide you with a prepaid return label. You will not be charged for return shipping.

Once your returned item has been received and inspected by our team, we’ll issue a full refund or send a replacement if requested.

PlushLiving does not charge any restocking fees on eligible returns or exchanges.

Damaged or Faulty Items

If your order arrives damaged or defective, please notify us at contact@plushliving.co within 48 hours of delivery. We will arrange a return at no cost to you. Refunds or replacements will be offered once we receive the item and verify the issue.

Exchanges

We accept exchanges for any reason, including size issues, damage, or a simple change of mind. Please contact us at contact@plushliving.co with the details, and we’ll be happy to assist.

Order Cancellations

Orders can be modified or cancelled free of charge as long as the dispatch confirmation email has not been sent.

If your order has already shipped, you will need to follow the standard return process once your items arrive.

Refund Timeline

Refunds are processed within 7 days (Monday to Sunday) of receiving your returned item at our facility. Funds will be returned to the original payment method.

Contact Information

PlushLiving is operated by OLERO LLC, a company based in the United States.

Address: 30 N Gould St, Suite R
Sheridan
WY 82801

EIN: 99-3485687
D-U-N-S number: 136984015
Business Hours:
Monday - Friday: 09:00 AM - 05:00 PM (EST)

Email: contact@plushliving.co
Telephone: +19176726921